Terms and Conditions

Ordering
We reserve the right to amend prices without prior notice. Cancellation of an order after despatch cannot be accepted.

Your order cannot be amended or edited once submitted, this also includes the delivery address. Please be sure that all information supplied by yourself is correct before completing your order.

Delivery
Please allow between 5 - 7 working days for delivery. Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.
Neither Charlottesmedley.co.uk nor their nominated carrier will accept claims for consequential losses due to late delivery.

Claims
Claims arising from damage to goods in transit must be brought to the attention of Charlottesmedley.co.uk in writing within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.

Cancellation and Refund
As a consumer, you have the legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 and Consumer Rights Directive during the period laid out below. If you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund within the specified time.

Returned Goods
In exceptional circumstances we accept returned goods with a 15% handling charge but only if the following conditions are met:
a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.
b) any product which has a security seal which you have opened or unsealed including the outer packaging. The product must be returned in its original condition, unused and perfect saleable condition. We cannot provide a refund if this is not the case.
c) A request must be made to the company within 7 days of receipt of goods.
d) No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
e) For your own protection please obtain a proof of postage/ receipt from the carrier as the company accepts no responsibility for lost parcels sent by you.
f) Charlottesmedley.co.uk will not be responsible for any postage costs.
g) A refund will be made to the original debit/credit card used to pay for the products and Charlottesmedley.co.uk aim to process this within 14 days.

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